Welcome to the INSTANTDRINKS.SI website.
The online store is open 24 hours a day, 7 days a week.
The general terms and conditions of the Instantdrinks.si online store have been drawn up in accordance with the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), the Electronic Commerce Act (ZEPT), the Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS) and the Personal Data Protection Act (ZVOP-2) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
You can read the Consumer Protection Act (ZVPot-1) at the following link: http://pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7054
You can read the Electronic Commerce Act (ZEPT) at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO4600 You
can read the Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS) at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO6843
Personal Data Protection Act (ZVOP-2) can be read at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7959
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) can be read here: https://eur-lex.europa.eu/legal-content/SL/TXT/?uri=CELEX%3A32016R0679
Instantdrinks.si is an online store with which is managed by the company ARBOS doo, hereinafter referred to as the “seller”.
Seller information:
Company name: ARBOS doo
Long company name: ARBOS Trgovina in posredništvo doo
Address: BATUJE 1F
Postal code and post office: 5262 ČRNIČE
Country: Slovenia
Tax number: SI46328289
VAT registered: YES
Registration number: 6430970000
Company registration date: 30.8.2013 (Nova Gorica District Court, Entity registration number: 2013/34843)
Transaction account: SI56 0475 1000 2189 777 (OTP Bank),SI56 1010 0006 2178 741 (Intesa SanPaolo bank)
The website is in Slovenian. The store operates with natural and legal persons in the Republic of Slovenia.
We advise you to carefully read the Terms and Conditions listed below before using the online store. By using the website, you express your agreement to the stated terms and conditions. If you do not agree to the terms and conditions, please do not use the website.
The contract between the seller and the buyer is concluded at the moment the seller confirms the order (the buyer receives an email with the status “Order Confirmation”). From this moment on, the prices of the ordered products and the conditions stated in the Terms and Conditions are fixed and apply to both the seller and the buyer.
1. PRICES
All prices in the online store Instantdrinks.si are listed in euros (€) and include value added tax (VAT). The company ARBOS doo is a VAT payer.
For products with a reduced price, the previous price and the reduced price are indicated. The previous price is considered to be the lowest price that the seller used in the last 30 days before applying the reduced price.
Prices are not adjusted based on automated decision-making.
2. PURCHASE PROCEDURE
The buyer can order the desired goods through the online store https://www.instantdrinks.si/.
Before starting the purchase, the visitor to the online store has the option of registering or making the purchase as a guest.
When registering in the Instantdrinks.si system, the visitor obtains a username and password. By registering, the visitor becomes a User.
Steps of purchasing in the cart:
Step 1: The buyer selects the desired items and adds them to the shopping cart. Then he proceeds to the checkout, where he enters the delivery information. Before placing the order, he must confirm by clicking that he is familiar with the Terms and Conditions. Otherwise, the order cannot be placed.
Step 2: After placing the order, the buyer receives a notification by email that the order has been accepted.
3. Step 3: If the buyer does not cancel the order in time, the order will be processed further, when the seller checks the order, packs it and completes the order. Upon completion of the order, the seller will notify the buyer by email about the order status (“Completed order”) and the estimated delivery time.
3. PAYMENT METHOD
PAYMENT ON ACCOUNT
Upon delivery of the goods, the buyer pays the purchase price in the amount of the order.
PAYMENT ON ADVANCE INVOICE
The buyer settles the payment to the seller’s transaction account. The buyer will receive instructions with transfer details in an email when the order is placed.
The details,which the buyer must enter when paying via TRR are:
Recipient’s name: ARBOS doo
Address: Batuje 1F, 5262 Črniče
TRR: SI56 0475 1000 2189 777 (Nova KBM dd)
Purpose of payment: Payment for order no. ___ (insert your order number)
Total: order amount
Reference: SI00 + order no. (last 4 digits)
PAYMENT BY CREDIT CARD
The buyer makes the payment by credit card via the online payment interface. There are no additional costs for online payment by card. Payment by credit or debit card is possible. If the buyer chooses to pay by card when placing the order, he should pay attention to entering the data. The buyer should follow all steps to complete the payment. After clicking on the “Submit order” button, a pop-up window of the payment system opens, where the card details must be entered.
What information will the buyer have to enter?
- Card number (16-digit number on the front of the card, numbers only)
- CVV code (last 3 digits on the back)
- Card validity (month and year)
PAYMENT VIA PAYPAL PAYMENT SYSTEM
The buyer can also pay the purchase price using the PayPal payment system (more information at www.paypal.com). After entering all the data to complete the order and clicking the “Submit order” button, the buyer will be redirected to the PayPal payment system pop-up window, where the buyer enters the PayPal login information and pays for the order by clicking “confirm”.
4. CHANGE OF ORDER BY THE BUYER
Corrections and additions to the order are only possible if the buyer notifies the seller in good time via e-mail to [email protected] that he wishes to change the order. The time that elapses from the time the order is placed until the order is completed is considered to be in good time. When the order is completed, the buyer receives a notification via e-mail.
5. CANCELLATION OF ORDER
The buyer has the option to cancel the order before it has been processed if he notifies the seller of the cancellation in good time via e-mail to [email protected]. In the email, the buyer should provide the following information:
- In the subject of the message: Order Cancellation
- In the content of the message: a) order number b) buyer’s name and surname c) buyer’s address
The time is considered to be on time,which elapses from the time the order is placed until the order is completed. In the event that the order is successfully canceled, the buyer will receive a notification from the seller via e-mail. which elapses from the time the order is placed until the order is completed. In the event that the order is successfully canceled, the buyer will receive a notification from the seller via e-mail.
6. POSTAGE COSTS
The buyer is obliged to pay the costs of sending the order, except in the following cases:
- when ordering individual items that have the note “postage included in the price” or “free delivery” next to the description,
- when ordering where the total amount of goods is or exceeds the amount of 30.00 EUR,
- in the case of personal collection at the company’s headquarters,
- in the event that otherwise has been previously agreed between the buyer and the seller.
7. ORDER PROCESSING
If the ordered goods are in stock, the seller will package the goods appropriately on the same day or within a few working days and ship them to the buyer. In addition to the goods, the buyer will also receive an invoice in the package. In exceptional cases, when the goods are not available within a certain prescribed period, the buyer will be notified of this by e-mail. The seller must fulfill its obligations to the buyer no later than 30 days after concluding the contract.
8. ORDER DELIVERY
Delivery is carried out via Pošta Slovenije or the GLS courier service. Delivery is valid for the territory of Slovenia.
The seller packages the ordered goods together with the invoice in perfect condition and in the agreed quantity. The seller ships the goods within a certain time period by courier service to the address specified by the buyer. The buyer receives the shipment tracking number from the courier service to the email address or via SMS.
9. PERSONAL COLLECTION
Personal collection of the ordered goods is possible at the company’s headquarters (Batuje 1f, 5262 Črniče), but only with prior payment of the order. In this case, payment of postage is not required. If the buyer decides to collect the goods in person, he is responsible for organizing the collection of the goods. When the order is ready for collection, the buyer will be notified by email. Upon personal collection, the buyer signs the delivery note, thereby confirming that the goods have been received in perfect condition and in the agreed quantity.
10. DAMAGED GOODS AND LOST SHIPMENT
In the event that the delivery service delivers a damaged or opened package to the buyer, the buyer should immediately notify the courier, who will record the damage in the report. The buyer should also take photographs of the condition of the package. The buyer should then inform the seller about the condition of the shipment by email to [email protected] and attach photographs of the package. The seller will replace the damaged goods with new and perfect goods free of charge, or, at the buyer’s request, take them back free of charge and refund the purchase price.
In the event of a lost shipment, the buyer should notify the seller by email to [email protected].The seller will inquire with the delivery service regarding the shipment and, if the shipment cannot be tracked, will send the buyer a new package at no additional cost or, at their request, refund the purchase price.
11. RIGHT TO WITHDRAW FROM THE CONTRACT
The buyer may notify the company within 14 days of receipt of the goods that he withdraws from the contract without giving a reason for his decision. The only cost borne by the buyer in connection with the withdrawal from the contract is the direct cost of returning the goods (the cost of postage is paid by the buyer). The buyer must return the goods no later than 14 days after the notification of withdrawal from the contract.
The buyer can send the notification of withdrawal from the contract by e-mail to [email protected] or by post to Arbos doo, Batuje 1f, 5262 Črniče. The buyer can draw up a notice of withdrawal from the contract himself, or fill out the form for returning goods at the following link.
The address for returning items is Arbos doo, Batuje 1f, 5262 Črniče.
We do not accept cash on delivery shipments.
The buyer who withdraws from the contract must return the goods undamaged, in the original packaging and in the same quantity.
Withdrawal from the contract is not possible in the following cases:
– if the goods are damaged, dirty or have visible traces of use (physical damage, contact with liquid),
– if the packaging has been opened, torn or the contents have been partially used.
The seller will take pictures of each returned package, contents and product with a camera as possible evidence of the damage.
12. REFUND OF PURCHASE
If the buyer has withdrawn from the contract in accordance with the above conditions, the seller will refund all payments received within 14 days of receiving the notification of withdrawal from the contract. The seller will refund all payments received to the buyer using the same payment method as the buyer, unless the buyer expressly agrees to use another payment method. If the buyer has specified “cash on delivery” as the payment method, the seller will refund all payments received in the form of a transfer to the buyer’s transaction account. The seller does not make cash refunds.
13. GUARANTEE OF CONFORMITY OF GOODS
13.1 WHAT IS A GUARANTEE OF CONFORMITY OF GOODS?
The guarantee of conformity of goods is stipulated in the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1). The guarantee of conformity of goods, digital content and services is the seller’s obligation to be liable for any non-conformity that exists at the time of delivery of the goods and becomes apparent within two years of delivery. It applies to all types of goods, including goods with digital elements. The buyer may assert warranty claims against the seller for goods that do not comply with the sales contract (e.g. do not correspond to the description, type, quantity, do not work, do not have functionality and other properties) or with objective requirements.
You can read the entire Consumer Protection Act at the following link: http://pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7054
13.2 SUBJECTIVE REQUIREMENTS FOR THE CONFORMITY OF GOODS
The goods are in conformity with the sales contract in particular when, where appropriate:
- correspond to the description, type, quantity and quality and have the functionality, compatibility, interoperability and other properties as required in the sales contract;
- are suitable for the specific purpose for which the buyer needs them and with which the buyer informed the seller no later than when concluding the sales contract, and the seller agreed to this;
- are supplied together with all accessories and instructions, including installation instructions, as specified in the sales contract, and
- are updated as specified in the sales contract contract.
13.3 OBJECTIVE REQUIREMENTS FOR THE CONFORMITY OF THE GOODS
In addition to meeting the requirements of the previous article, the goods must also:
- be suitable for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the sector;
- be of such quality and correspond to the description of the sample or model made available to the buyer by the seller before the conclusion of the sales contract, where appropriate;
- be supplied with such accessories, including packaging, installation instructions or other instructions, that the buyer can reasonably expect to receive, where appropriate, and
- be of such quantity and have the characteristics and other properties, including those relating to durability, functionality, compatibility and safety, that are normal for goods of the same type and that the buyer can reasonably expect given the nature of the goods and taking into account any public statement,given in advertising or labelling by or on behalf of the seller or other persons in the previous links of the contractual chain, including the manufacturer, unless the seller proves that:
- he was not aware of the public statement and could not reasonably be expected to be aware of it,
- the public statement was corrected in the same or comparable manner as it was given by the time the sales contract was concluded, or
- the public statement could not have influenced the decision to purchase the goods.
the seller has not repaired or replaced the goods, or has rejected the buyer’s warranty claim to establish conformity of the goods;
13.4 EXERCISING RIGHTS UNDER THE GUARANTEE OF CONFORMITY OF GOODS
Arbos doo (hereinafter referred to as the Seller) supplies the Buyer with goods that meet the requirements of Articles 72, 73 and 74 of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), where applicable, and is liable for any non-conformities that the goods had at the time of delivery. The Buyer may exercise his rights under the guarantee of conformity of the goods against the Company if the conditions are met,set out in the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1).
The seller is liable for any lack of conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of delivery of the goods.
The buyer who has properly notified the seller of the lack of conformity is entitled to, in the following order:
- request the seller to bring the goods into conformity free of charge;
- request the seller to reduce the purchase price in proportion to the lack of conformity or withdraw from the sales contract and request a refund of the amount paid.
The buyer may exercise his rights under the guarantee of conformity of the goods if he notifies the seller of the lack of conformity within two months of the date on which the lack of conformity was established. The buyer must describe the lack of conformity in more detail in the notification of the defect and enable the seller to inspect the item. A copy of the invoice must be attached to the notice of non-conformity. The buyer can notify the seller of the non-conformity by e-mail to [email protected] or by mail to the address Arbos doo, Batuje 1 f, 5262 Črniče.
The buyer can request the seller to remedy the non-conformity of the goods free of charge without significant inconvenience to the buyer within a period that may not exceed 30 days from the moment the seller is notified of the non-conformity. The period may be extended for the shortest time necessary to complete the repair or replacement, but not longer than 15 days. The seller will inform the buyer of the number of days for the extension of the period and the reasons for the extension before the expiration of the 30-day period.
If the existence of a lack of conformity of the goods is disputed, the seller will notify the buyer of this within 8 days at the latest.
The establishment of conformity of the goods is free of charge for the buyer. When the replacement of the goods is necessary to establish conformity, the seller shall take back the replaced goods at his own expense.
13.5 REDUCTION OF THE PURCHASE PRICE AND WITHDRAWAL FROM THE CONTRACT DUE TO NON-CONFORMITY OF THE GOODS
The buyer may request a proportional reduction of the purchase price or withdraw from the sales contract in any of the following cases:
or
- the seller has declared, or it is obvious from the circumstances, that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the buyer.
the lack of conformity exists, even though the seller has attempted to bring the goods into conformity;
the nature of the lack of conformity is so serious that it justifies an immediate proportional reduction in the purchase price or withdrawal from the sales contract, or
Notwithstanding the previous paragraph, the buyer may withdraw from the sales contract and request a refund of the amount paid if the lack of conformity arises within less than 30 days of delivery of the goods.
The buyer shall exercise the withdrawal from the sales contract by means of a statement informing the seller of his decision to withdraw from the sales contract. In this case, the cost of returning the goods shall be borne by the seller.
13.6 DEADLINE FOR RETURNING THE AMOUNT PAID OR PART OF THE PURCHASE
When the buyer withdraws from the sales contract, the seller shall refund the amount paid to the buyer immediately, but no later than eight days after receipt of the goods or proof that the buyer has sent the goods back.
When the buyer requests a proportional reduction of the purchase price due to non-conformity of the goods, the seller shall refund part of the purchase price within eight days of receiving the request for a proportional reduction of the purchase price.
13.7 DISCHARGE OF THE SELLER’S LIABILITY FOR NON-CONFORMITY OF THE GOODS
The seller is not liable for non-conformity of the goods resulting from failure to meet the objective requirements for conformity of the goods referred to in Articles 73 and 74 of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), if the seller has specifically informed the buyer upon conclusion of the sales contract that an individual property of the goods deviates from the objective requirements for conformity referred to in Articles 73 and 74 of the aforementioned Act, and the buyer has expressly and separately accepted this deviation upon conclusion of the sales contract.
13.8 LOSS OF RIGHTS
Rights under the guarantee of conformity of the goods shall expire within two years from the date on which the buyer notified the seller of the non-conformity of the goods.
14. USER OPINIONS AND COMMENTS
User opinions and product reviews written by buyers are part of the functionality of the store, which are intended for the user community. The seller allows each registered user of the online store to write a product rating, which the seller reviews before final publication. The seller will not publish contributions that are offensive or, in the seller’s opinion, do not provide benefits to other visitors.
By submitting an opinion or comment, the user expressly agrees to the terms of use and allows the seller to publish part or all of the text in all electronic and other media. The seller has the right to use the content indefinitely. The author of the opinion also declares and guarantees thatthat he is the owner of the material and moral copyrights for the written opinions and comments and that he transfers these rights to the seller on a non-exclusive and unlimited basis.
15. SPECIAL OFFER AND OTHER PROMOTIONS
Online store users have access to special benefits, such as a special offer.
16. PROTECTION OF PERSONAL DATA
In our business operations, we process customers’ personal data in accordance with the Personal Data Protection Act (ZVOP-2) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
You can read the entire law and the Regulation here: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7959
https://eur-lex.europa.eu/legal-content/SL/TXT/?uri=CELEX%3A32016R0679
The controller of personal data is Arbos doo, Batuje 1f, 5262 Črniče, tax no. SI46328289, registration number 6430970000.
16.1 COLLECTION AND PROCESSING OF PERSONAL DATA
The seller uses the buyer’s personal data for the purposes of processing the order, such as sending an order summary, information about the delivery of the order, creating an invoice and other necessary communication. The seller may also use the buyer’s email address to inform about benefits, news and for other promotional purposes. When sending promotional messages, the seller does not use automatic profiling, but only general messages. If the website user does not complete the purchase, the seller may inform him via e-mail about the unfinished purchase. The collected personal data may also be used for other general business purposes, such as maintaining user accounts, conducting internal and market research and measuring the effectiveness of advertising campaigns. We process data collected on social networks for the purpose of informing consumers about current promotions and offers.
The seller does not collect or process personal data, except when the website user expressly consents to this – i.e. when placing an order, when entering an e-mail address in the box for receiving e-newsletters, when registering on the website, when participating in a prize game and when agreeing to the use of cookies on the website.
If you do not agree to the collection and processing of personal data, it is not possible to place an order on our website.
The personal data that the seller collects and processes are:
- contact details of the buyer (e-mail address and telephone number),
- delivery address,
- company, if the buyer enters this information,
- date and time of the order,
- contents of the shopping cart,
- method of payment and delivery of goods,
- history of using promotional discount codes,
- data on the history of purchases made,
- data on issued invoices,
- data on communication between the seller and the buyer (e-mail messages),
- data on website users (IP address or unique device ID, advertising ID, date, time and duration of website visits, data on location or Internet access point, type of operating system and browser type and version, data on visited subpages, data on settings made),
- data on entries in online forms (e.g. within the framework of prize games and e-newsletter subscriptions),
- other data that users voluntarily provide to the seller when placing an order (e.g. notes, ratings, comments, etc.),
- comments, ratings and shares on our social networks.
User data will not be passed on to unauthorized third parties under any circumstances.
Newsletter subscribers can cancel their subscription at any time by sending a request for cancellation to [email protected], or by clicking on the unsubscribe link at the bottom of the newsletter.
Arbos doo and the Instantdrinks.si online store do not use automated decision-making functions, including profiling.
The lawfulness of the processing of personal data is determined by Article 6 of Regulation (EU) 2016/679, points 1.(a) – consent of the individual to the processing of personal data, 1.(b) – processing of data for the performance of a contract and 1.(f) – legitimate interests of the personal data controller.
16.2 VISIT TO THE INSTANTDRINKS.SI WEBSITE
With each visit to the online store, a web server log file is automatically stored on the web server (e.g. IP number – a number that identifies an individual computer or other device on the Internet). The website works in such a way that certain data about the website visit is recorded on the web server where the website is hosted. This data is the IP number, time of visit, content of the request (specific page), access status/HTTP status code, amount of data transferred each time, website from which the request comes (referrer URL), browser and similar. We collect the personal data collected in this way using cookies, and we will ask you for your consent before installing them.
The legal basis for processing the above-mentioned data is our legitimate interest (Article 6 (1f) of the Regulation), namely to ensure network security, prevent fraud and protect information in the online store.
The collected data is stored for 30 days from the visit to the website. We process the (personal) data collected in this way separately and do not link it with other personal data of users of our websites, and we do not perform any profiling of your purchasing behavior.
16.3 DISCLOSURE OR TRANSFER OF PERSONAL DATA TO THIRD PARTIES
The seller may disclose personal data of customers and users of the Instantdrinks.si website to third parties when required to do so by applicable law, when the seller receives a request from a competent authority and in response to a court or other official procedure.
Personal data of customers and users of the website will be processed by employees of the company Arbos doo, as well as agents and legal entities with which the company Arbos doo has concluded a contract (Slovenian Post, GLS courier service, PayPal payment platform, Stripe payment platform for all payments with credit or debit cards, NovaKBM and Intesa SanPaolo bank, where the company Arbos doo has an open transaction account).
16.4 PERIOD FOR STORAGE OF PERSONAL DATA
We store personal data of customers and users of the Instantdrinks.si website for as long as necessary to fulfill the purpose for which the data was collected and further used. After the retention period, we will effectively and permanently delete or anonymize the personal data so that identification with the user will no longer be possible.
We store the data we process for the purpose of performing the contractual relationship with the customer (name, surname, address, e-mail) for the period necessary to perform the contract and for a further 10 years, as long as the statutory retention period (e.g. accounting or tax data), and longer only in the event of a dispute regarding the contractual relationship.
16.5 YOUR RIGHTS AND HOW YOU CAN EXERCISE THEM
What your rights are and how you can exercise them are governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Personal Data Protection Act (ZVOP-2). We have summarized your rights in accordance with the above Regulation (Articles 16, 17, 18, 19, 20, 21, 22) below.
If you no longer want Arbos doo to process your personal data, you have the right to withdraw consent. The withdrawal of consent does not affect the lawfulness of the data processing carried out until its withdrawal. You can send your request for withdrawal to [email protected].
You can request Arbos doo to inform you whether your data is being processed (right to access personal data). If the data is being processed, Arbos doo will provide you with a list of personal data. Arbos doo will also provide you with information about the purpose of processing personal data, the intended period of storage of personal data, how the individual can correct or supplement personal data, how the individual can complain to the supervisory authority, information about whether the data is collected for automated decision-making, including profiling, and whether the personal data was collected from the individual or from a third party. The individual may also request a copy of the personal data being processed from the controller.
You have the right to correct or supplement inaccurate personal data. You can notify us of all corrections and supplements in a supplementary statement at [email protected].
You have the right to delete your data (“right to be forgotten”). Arbos doo will delete your personal data at your request if one of the reasons referred to in Article 17 of the Regulation exists (if the data is no longer necessary for the purposes for which it was collected or otherwise processed, if you withdraw your consent to processing for which there is no legal basis, if you object to processing for which there are no overriding legitimate interests, if the personal data have been processed unlawfully).
You have the right to obtain from Arbos doo restriction of the processing of your personal data if one of the following cases exists:
- if you contest the accuracy of the data processing, for a period enabling the controller to verify the accuracy of the data;
- if the processing is unlawful and you request restriction of processing instead of erasure;
- if the controller no longer needs the data, but you need them for the establishment, exercise or defence of legal claims;
- if you have lodged an objection to the processing, pending verification of whether the controller’s legitimate grounds override your grounds.
You have the right to be informed by Arbos doo of any rectification or erasure of your personal data or restriction of processing.
As an individual, you have the right to receive your personal data in a commonly used and machine-readable format and the right to transmit this data to another controller without being hindered by Arbos doo (right to data portability).
If the processing of your data is based on our legitimate interests, you have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data. In such a case, we will continue to process your personal data only if we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. You may object at any time, without giving any reasons, to the processing of your personal data for direct marketing purposes, including profiling, by sending us an email to: [email protected]. If you object to the processing of your data for direct marketing purposes, we will immediately cease processing your data for these purposes. We will also provide you with other information regarding your personal data that we process, at your request, in accordance with applicable law.
The data subject has the right, on grounds relating to his or her particular situation, to object at any time to the processing of personal data concerning him or her, including profiling based on automated decision-making. We would like to inform you that Arbos doo and the instantdrinks.si online store do not use automated decision-making functions, including profiling.
If you suspect that the processing of your data violates the legislation on the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia, at Dunajska cesta 22, 1000 Ljubljana, Slovenia, telephone number: 00 386 (0)1 230 97 30, e-mail address: [email protected].
If you wish to exercise the rights listed above or to object to the way your personal data is processed, please contact us at [email protected]. Please send your request regarding the exercise of your rights in relation to your personal data with clear indications: which personal data you wish to access and review, which personal data you wish to supplement, correct or delete, transfer or process, which of your personal data you object to and for what reasons. If the request is submitted by a person on your behalf and you do not provide authorization that the request has been lawfully submitted on your behalf, the request will be rejected. If you send such a request by post to Arbos doo, Batuje 1f, 5262 Črniče, the request must be signed and dated. Arbos doo will process your request as soon as possible and within the legal deadlines.
16.6 PERSONAL DATA SECURITY
We have ensured that shopping on our website is completely secure, as we use appropriate website coding, thereby preventing third parties from accessing your data. These systems and measures are regularly tested and updated as necessary. By constantly using appropriate technical, organizational and personnel measures, we ensure that only the personal data that is necessary to achieve each individual processing purpose is processed.
16.7 COOKIES
Various cookies are also necessary for the website to function properly. These are small text files that are stored on your device (computer, mobile phone or other web browsing device) with your consent. They help you automatically log in to the website and verify your authenticity. They enable you to successfully complete your purchase, complete your order, help you pay using PayPal or a card, etc. They can also be used for statistical analysis. Cookies usually do not lead to the disclosure of the identity of a specific user. Cookies are not harmful, as they do not contain viruses or other malicious code. You can always delete cookies, either automatically (if you have this enabled in your browser settings) or manually in your browser. You can also refuse to accept cookies.
For more information about cookies, their impact on you and your web browsing, we recommend viewing the answers to frequently asked questions of the Information Commissioner at the following link: https://www.ip-rs.si/varstvo-osebnih-podatkov/informacijske-tehnologije-in-osebni-podatki/pi%C5%A1kotki-odgovori-na-pogosta-vpra%C5%A1anja
16.8 FACEBOOK AND GOOGLE ANALYTICS
The Instantdrinks.si website uses Facebook Pixel for advertising, which tells us the success of an individual campaign. Facebook records statistics on clicks on the link and general responsiveness to our ads, but does not provide personal data with this service. The same applies to the Google Analytics service, which allows us to view statistics on visits to our website, demographic data, etc. However, exact personal data is never visible and is anonymous.
17. COMPLAINTS
The seller tries to fulfill its obligations to the buyer as quickly and efficiently as possible. In the event that the buyer wishes to complain about any problem, they can do so by e-mail to [email protected] or by mail to Arbos doo, Batuje 1f, 5262 Črniče. Any complaint will be handled conscientiously, confidentially and quickly.
18.OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
The seller does not recognize any IRPS provider as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.
Electronic link to the online consumer dispute resolution platform (SRPS): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
We wish you many pleasant and affordable purchases!
The INSTANTDRINKS.SI team
In Batujeh, 9.9.2024
